Refund Policy

Last updated: October 3, 2026

You can try every Pro feature free for 14 days before buying. If Runway Pro still is not right for you, you can ask for a full refund.

Refund window

You can request a full refund within 14 days of purchase, for any reason. We do not ask you to justify it.

How to ask

• Use the link in your purchase receipt from Dodo Payments, our Merchant of Record, or
• email support@runway.app.br with the email address you used to buy.

Refunds go back to the original payment method, including Pix. Your bank may take a few business days to show it.

After a refund

We disable the license key, so it can no longer be activated. Please remove the license from the app; Runway keeps working on the free plan.

After 14 days

We may still help in special cases, such as being charged twice or not receiving a license key. Write to us and we will sort it out.